This article on the Best Customer Service Quotes was originally posted by Blake Morgan a keynote speaker and author of two books on customer experience on the 25th of April, 2019.
All over the internet there are customer service quotes, marketing quotes and sales quotes. Rarely do we see a round-up of quotes purely based on customer experience. This experience as a discipline has only grown in importance. Google searches on the phrase “customer experience” increasing steadily in the last few years. Growth IQ author Tiffani Bova recently shared a stat that Google searches of the phrase “customer experience” have nearly tripled in the last decade – and now the term hashtag #CX is at an all time high (2004-2019).
“We see our customers as invited guests to a party, and we are the hosts. It’s our job every day to make every important aspect of the customer experience a little bit better.” – Jeff Bezos
“It takes 20 years to build a reputation and five minutes to ruin it. If you think about that, you’ll do things differently.” – Warren Buffett
“CXM = The art and science of coaxing lifetime loyalty from daily transactions.” – Steve Curtin
“The customer’s perception is your reality.” – Kate Zabriskie
“I’ve learned that people will forget what you said, people will forget what you did, but people will never forget how you made them feel.” – Maya Angelou
“The biggest risk is not taking any risk. In a world that is changing really quickly, the only strategy that is guaranteed to fail is not taking risks.” – Mark Zuckerberg
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