Call Filtering - Call Page Boy

Call Filtering

With our vast experience and clever call script design, we can categorise your customer calls, emails and SMS texts into various corridors or avenues of the process to follow –

  • Immediate or next day escalation depending on Priority Level
  • Escalation to 3rd Party Contractor
  • Escalation based on the callers Service level or Maintenance Contract Hours
  • Tenant or Landlord Responsibility
  • Escalation based on Time or Location

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