Training and Development - CallPageboy

Training

At CallPageboy we firmly believe every team member is integral to our delivery of exceptional call centre services. As a result we focus our attention on motivating and developing our people so they enjoy and excel in their roles.

Through training and development, on-the-job learning, coaching and feedback, we make sure that everyone who works for us has the resources they need to build their careers with us.

If you share our commitment to doing what is best for clients, enjoy working in teams and hold yourself to ethical standards, we would like to hear from you. Apply now to one of our open vacancies below or please feel free to submit your CV and tell us about you!

Training Room Environment

We invest heavily in call centre technology and support this investment with a dedicated training and learning room. This approach provides a comfortable environment for staff to learn our systems, a client’s campaign detail as well as preparing them with the tools to provide excellent customer care.

New Team Members

Every new agent receives the following induction programme:

  • Induction week
  • Training room environment (systems, policies, procedures)
  • Customer care best practice (inbound and outbound)
  • Handling aggrieved customers & escalation protocol
  • Client specific campaign training

Ongoing Training and Development

Our customer’s customer is at the heart of the service we provide. Continuous feedback and ongoing training are facilitated through weekly management meetings and quarterly HR training programmes. It is this approach that helps us provide an exceptional customer experience.

Account Management Approach

Each client is designated an Account Manager who knows and manages every aspect of their client’s requirements. A client’s inbound or outbound campaign will go through many stages internally (sales, operations, scripting, IT, reporting, measuring) and your dedicated Account Manager’s role is to manage your call centre needs and advise you on how we can help you improve your customer service offering.

Our Clients

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