This article on Customer Service Culture was originally posted by Marie Genevieve Pawlak on trainingindustry.com
Many businesses struggle with the idea of employee engagement, questioning if engagement really affects their revenue. Measuring customer service can help answer that question. Here’s why.
1. Employee Engagement Improves Customer Retention.
Customers pay careful attention to how a company treats its employees. When you offer a great employee experience, your customers are far more likely to stick around and use your business, because they remember how great the people are who work there. Treat your employees poorly, however, and you can be almost certain that you’ll run into problems with your customers.
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