Processes for Call Centre Excellence - CallPageboy

Processes

CallPageboy have over 40 Years experience in business. We offer you a free consultation to discuss your requirements and learn from our experience with other clients. We can address your concerns, highlight the risks and demonstrate to you how you can trust us with representing your brand and business.

  • Customer Meeting to Discuss Service Requirements
  • Project Team input and recommendations
  • Demonstration on how and who we provide the service requirement to
  • Transparent Pricing Proposal
  • Defined reporting requirements and Review Dates
1
Single point
of contact
 
2
Call Centre
tour & staff
introduction
3
Detailed proposal
outlining services,
SLA’s and costs
4
Ongoing target setting, measurement and KPI reporting
5
Quarterly
account review
6
Call agent training services (full time in-house trainer)
7
Scripting services (capture insights from every call)
8
Access to our CRM, IVR and other call centre technology

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