The sound of a ringing phone for a business, more often than not, is a sign of growth and achievement. As it indicates increasing interest in your company. However, as call volumes begin to rise dramatically at certain times of the year. It can often become something that causes dread among your in-house staff if not fully prepared for.
If you find yourself on the phone all day and unable to focus on important in-house tasks, working alongside a call centre provider can provide extensive benefits during this period.
When a spike in call volume happens, it can be very easy for customers to be left waiting. On the other end of the phone leading to increased frustration levels if left unhandled. A dedicated team of call agents can provide prompt call handling services ensuring that all calls are answered effectively without harming customer satisfaction
Call centre customer support isn’t restricted to just working hours. Many call centres offer after hours support which allows customers to contact your business at any time of the day. This form of service extends beyond just phone calls to emails, live chat and social media channels.
Access to the latest call centre technology provides multiple benefits. When handling rising call volumes. Call agents have access to software which allows them to provide seamless customer support through the likes of call back technology and diary management.
With the correct escalation procedures in place, if in the event that a call agent can’t fully carry out the necessary support for a customer, they can quickly escalate a customer’s call to the appropriate person in your company without hesitation.
At CallPageboy, we set out to help improve your company’s brand by providing the characteristics listed above. As a Contact Centre offer 24/7/365 virtual services including customer service, virtual reception and help desk. Being a Dublin based company, we provide agents that speak English and are trained for your company.. We help create a script that is consistent with your brand, not to hurt your brand.