Contact Centre

With a wide range of customised solutions covering various areas like Sales & Marketing, Virtual Services and fulfillment services; our Call Centre is designed and built with sophisticated communication infrastructure, and manned by skilled and fully trained Customer Support Agents. 24 /7/365 Services available on request.

Client satisfaction and cost-efficiency are our top most priority and hence, we have come up with an unique approach to serving our client. Our call center infrastructure services include:

• Calls Monitoring and Reporting
• Quality Control Reports
• Call Center Software Configuration
• Telephony routing and prioritization engines
• Voice portals
• Tools for integration with CRM software
• Data and analytics systems
• Email response management
• Knowledge-based self-service
• Session recording and quality monitoring, including speech analytics