For many businesses, Christmas can be the busiest time of the year. As always, strategic planning is hugely important but even more so in the run up to this particular season. Most companies will hire additional staff to cover the festive season but if it’s extra customer support that is required, outsourcing to a call centre could be the answer to a company’s problems. Doing so will not only alleviate stress and pressure on in-house staff but also ensure that loyal customers have their queries resolved, and new customers can have their calls answered, increasing the sales opportunities for the business. Here are some of the many reasons why you should outsource your customer support during the Christmas holidays:
Trying to predict call volumes can be very difficult for any business during the Christmas season. There can be periods of extreme high call volume and periods of the complete opposite. The average business may struggle to make these predictions accurately, and be left unprepared as a result. A call centre however, has the experience, expertise and technology to accurately predict these fluctuations and be able to respond effectively.
During times of high volume, handling calls quickly and efficiently is essential. Many businesses will hire additional seasonal staff to meet these high demands, however this tends to be cost ineffective as they still have to pay the staff during the slow periods when they might not be needed. With a call centre, there is a large number of agents readily available to meet company demands and they will only be assigned to a business on an on-needed basis.
As mentioned above, it is important to handle customer queries and complaints as resourcefully and efficiently as possible, to ensure customer satisfaction. Call centres have the capacity to offer support over a range of platforms such as phone, email and digital communications. This ability to offer omni-channel solutions means they can quickly deal with customers based on the level of service they require.
It’s cheaper to retain customers than it is to acquire new customers and so while seeking new sales opportunities is always important, so too is maintaining current customer satisfaction. Outsourcing customer service means that customers receive the attention and special care they deserve that the otherwise too busy in-house staff might not necessarily be able to give them, ensuring that they keep spending their money with the business.
CallPageboy contact centre provides customer-centric services to a range of different industries. Our call centre technology ensures that a business maintains desired customer care service levels while also reducing company costs. Our expert call agents work across all communication channels including telesales, email and social media in order to solve customers’ issues, 24/7 365 days a year, ensuring customers’ queries are never left unanswered. The holiday season is there to be enjoyed, and a business owner can enjoy them fully when they know that their businesses customer service is still running smoothly while they are relaxing. For more information on how we can help your business, get in contact with us with today.