This article on Point of Contact was originally posted on marketing91.com. Marketing 91 is a resourceful marketing portal on the web.
Point of Contact is the individual representing a business entity or an organization for a particular task and who handles the communication and co ordination. It can also be a specific department that acts as a coordinating point in terms of an activity or a project.
It’s is mainly used in circumstances where the situation demands accuracy and exact timing in all its dealings.
Point of contact is considered the focal point that collects necessary information and data and distributes it accordingly. He is an important part of your organization that acts as its frontal face. Potential customers contact this individual to gain and share their information.
He is a representative who has been hired to serve a key role in the company. He maintains a balanced and cordial relationship with the customers who wish to deal with the company.
All the interactions that are conducted between a probable client or customer and the point of contact cement the future relationship one step further. The point of contact serves as a bridge between the organization and the interested clients and customers.
This focal point helps the brand to gain better visibility in the market and increase brand awareness in the mindset of the consumers.
It can be a single person or a team that handles requests for a company, project, service, department, location, event, or a business function. It has various duties, but the most important one is to maintain a healthy relationship with its customers.
The advantages of maintaining…
…Continuing reading here.
At CallPageboy, it is important to us that your customers get the best customer service experience. Our technology allows us to respond to your needs quickly and effectively with 24 support. Contact us today to see what we can do for you.