Call Centre - CallPageboy

Call Centre

CallPageboy Call Centre Services’ value is based on client satisfaction and long-term relationship. It’s our business to be your business, it’s your call and we’ll answer it.

Our up to date Contact Centre technology means seamless switching between your reception and ours. We update you with information on your call management service by email or text alerts and we log and record every phone call made or received. Many of our clients provide us with direct log in to their CRM system which means live customer record entry, and don’t worry if you don’t have a CRM system we can share ours with you!

The main features of our phone answering services are:

  • Overflow
  • Customer Services
  • 24/7/365 Virtual Reception
  • Help Desk
  • Diary Management
  • Point of Contact

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Overflow

Do you receive more calls then what you can handle? Or is your staff sick? We can back you up and ensure your calls will always be answered!!

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As your business grows so does your customers’ requirements. If you find your customers are experiencing longer waiting periods than you would like, then talk to us to see how we can help improve your call management service.

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Our Services are typically used by clients who provide a product or service that requires around the clock cover. We provide after hours services at a time that suits you and you can choose from one or a multiple of the following:

  • Evening Service – 5pm to 8pm
  • Night Time Cover – 5pm to 9pm
  • Weekend Service – 5pm to 9am Monday
  • Lunchtime Cover – 1-2 hours
Your Service line and email addresses can be seamlessly routed to CallPageboy from your own Customer Service Department at the end of each day where CallPageboy then become your After Hours Office ultimately making you available to your customers 24/7/365

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Many of our clients use Help Desk outsourcing as a means to maintain their desired customer care service levels, reduce the quantity of staff interruptions and maintain a consistent level of staff output.

We provide customer-oriented Help Desk services for all business types, including – Facility & Property Management, IT & Telecoms, Medical Healthcare and more. Our service is suitable for SME’s like lone workers right through multinational companies who require 24 hour help desk support.

We operate multiple customer service lines for many businesses during work hours, after hours or over weekends and we are experienced in sales, grievance, technical help and payment lines.

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Our diary management service means less administration pressure on you and more time to focus on providing your service. This service is ideal for:
  • Estate Agents
  • Lone workers
  • Sole Traders
  • Micro Enterprises
  • Salons

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Callers will have a service contract in place with you or they will be first time callers who may need to be qualified or briefed on your service call out charges prior to the call being escalated.

  • Easy Set Up – we manage the switch process for you
  • Callers are seamlessly routed to CallPageboy
  • Personalised company name greeting
  • We respond to phone calls, emails, SMS and live help on line
  • Direct / Log on to your CRM or Diary Management Software
  • We adhere to escalation procedures so management are not disturbed
  • Outsourcing is cheaper than hiring teams of after hours agents
For larger companies requiring this service, we can make multiple CRM system available to you, or integrate with yours which means appointments are entered into your diary there and then along with customer contact details.

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Our Clients

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