Critical Alert Monitoring
The CallPageboy Critical Alert Monitoring Service puts a team of Live Customer Service Representatives in front of your critical Email and SMS Texts Alerts 24/7/365
P1 Alerts not acted on can have a crippling effect on your business and your customers
- Best in class technology
CRITICAL ALERT
CALLPAGEBOY CALLCENTRE
24/7/365
Content & Priority Level of Alert
Analysed by a Live Agent
PRIORITY 1
Refer to the call rota and immediately confirm the content of the alert with the on call Technician, engineer or Contactor
PRIORITY 2
Log the Alert Details and Confirm with the on call person at 8am including Saturday Sunday & Bank Holiday
PRIORITY 3
Refer to the call rota and immediately confirm the content of the alert with the on call Technician, engineer or Contactor
FULL CALL & DATA RECORDING OF EACH ALERT AND STEPS TAKEN SUPPLIED
