Critical Alert Monitoring - Call Page Boy

Critical Alert Monitoring

The CallPageboy Critical Alert Monitoring Service puts a team of Live Customer Service Representatives in front of your critical Email and SMS Texts Alerts 24/7/365

P1 Alerts not acted on can have a crippling effect on your business and your customers

  • Strict adherence you your P1, P2, P3 alerts and follow on processes
  • Fully documented process
  • SLA / KPI’s and processes tailored to your requirements
  • Your on call staff rota management
  • Best in class technology

CRITICAL ALERT

CALLPAGEBOY CALLCENTRE
24/7/365

Content & Priority Level of Alert
Analysed by a Live Agent

PRIORITY 1

Refer to the call rota and immediately confirm the content of the alert with the on call Technician, engineer or Contactor

PRIORITY 2

Log the Alert Details and Confirm with the on call person at 8am including Saturday Sunday & Bank Holiday

PRIORITY 3

Refer to the call rota and immediately confirm the content of the alert with the on call Technician, engineer or Contactor

FULL CALL & DATA RECORDING OF EACH ALERT AND STEPS TAKEN SUPPLIED

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