Many of our clients use Help Desk outsourcing as a means to maintain their desired customer care service levels, reduce the quantity of staff interruptions and maintain a consistent level of staff output.
We provide customer-oriented Help Desk services for all business types including: Facility & Property Management, IT & Telecoms, Medical Healthcare and more. Our service is suitable for SME’s like lone workers right through multinational companies who require 24 hour help desk support.
We operate multiple customer service lines for many businesses during work hours, after hours or over weekends and we are experienced in sales, grievance, technical help and payment lines.
Our systems support work across all communications channels i.e. telesales, email, fax, social media and more increasingly live chat on websites.
Our call centre technology allows for integration with your systems either online or offline. We can offer you our payment system or work with yours, and we can integrate with multiple CRM and sales systems.
Why not speak to our sales department about how we can help you improve your support or help desk services.