First Point of Contact

Callers will have a service contract in place with you or they will be first time callers who may need to be qualified or briefed on your service call out charges prior to the call being escalated.

• Easy Set Up – We manage the switch process for you
• Callers are seamlessly routed to CallPageboy
• Personalised company name greeting
• We respond to phone calls, emails, SMS and live help on line
• Direct log on to your CRM or Diary Management Software
• We adhere to escalation procedures so management are not disturbed
• Outsourcing is cheaper than hiring teams of after hours agents

For larger companies requiring this service, we can make multiple CRM system available to you, or integrate with yours. Access to your CRM system allows us to log and query new calls / tickets in real time.