This article was originally posted on www.callcare247.com by Gemma Harding on 26th January, 2017.
The world of customer service has changed drastically over the past few years, but the evolution isn’t over yet!
The way that customers interact with businesses is far different than it used to be, largely due to rising competition. If people aren’t happy with the way that you speak to them or handle their queries, then they have absolutely no qualms about taking their money elsewhere.
So it’s important that you stay ahead of your competitors wherever possible! To help you out, the experts here at telephone answering services provider CALLCARE bring you their top four predictions for what the future of customer service holds. Now you’re in the know, you can adapt your strategy and continue to impress long into 2017 and beyond
There are only so many hours in the day and while the majority of us spend at least eight hours a day in the office, there are other tasks that need to be taken care of. And that usually involves calling a company or its customer service department… Read more.