This article was originally posted on khoros.com
Though the timeline is unclear, the COVID-19 quarantine will eventually end and you will need to re-engage customers. Businesses have been in reaction mode as the crisis has escalated — updating their messaging, content strategies and customer service tactics to best support their customers through a difficult time.
But it’s not too soon to start looking forward. Even though things will be different for a long time, people will start going out and consuming again — and businesses can be ready for them. Once people are allowed to leave their home, having a business strategy in place for re-engaging customers will ease the transition from supporting them in quarantine to serving them as they return to a new normal.
Above all, it’s vital to understand your customers’ needs during a unique period. To help you get ahead on your post-COVID-19 strategy, here are eight tips for effectively communicating information important to your business and encouraging customers to engage.
Once you’re ready to resume more traditional operations, even if it involves contactless transactions, safeguards, and other necessary precautions, you’ll want to let your customers know. You should do this across a variety of channels, but it’s important that you add any post-quarantine announcements to your website’s homepage, where they can’t be missed. You can accomplish this in several ways. Here are a few ideas to get you started:
…The article goes on to include:
Continuing reading here.
At CallPageboy, it is important to us that your customers get the best customer service experience. Our technology allows us to respond to your needs quickly and effectively with 24 support. Contact us today to see what we can do for you.