Growth is the key to success for any business. Without it, a business cannot keep up with its competitors in the industry and will ultimately fail. There are a number of ways a small business can grow and a virtual receptionist service is one of the most simple, offering a number of opportunities for growth:
Provides 24/7 Support – A virtual receptionist gives a business the ability to provide support to their customers 24 hours a day, 7 days a week. It allows customers to have their queries answered in real time, showing customer appreciation which in turn increases customer satisfaction. This superior customer service and increased customer satisfaction should result in positive word of mouth marketing, allowing you to get a step ahead of your competitors and ultimately experience business growth.
Cost Effective – Outsourcing your virtual reception services will help save the business money. The cost of a full time employee and all the expenses that accompany them such as paid time-off, healthcare, training, resources etc can weigh heavily on a growing business. Outsourcing is a fraction of the price, thus allowing you to reinvest the money you save into growing your business.
Increased Productivity – Without a receptionist (or virtual receptionist), employees are forced to take time out of their duties to answer the phone. This interrupts the flow of work, wasting valuable time and decreasing productivity of the team. By outsourcing a virtual receptionist service, you could eliminate these distractions, allowing your team to focus on their daily tasks which would help the core of the business and its future growth.
Helps Generate Leads – Your business’ ability to grow depends on its ability to attract leads and convert them into customers. This is something which can’t be done unless all phone calls are answered, no matter what time of the day, to nurture potential leads. Similarly, phone calls need to be given the appropriate attention in order for the customers query to be answered, something which often isn’t done by pre-occupied in-house staff.
Call Pageboy Call Centre’s virtual receptionist service ensures that your customers receive the highest level of service at all times while adding to customer satisfaction, loyalty and overall customer retention for your business. Our call agents use a variety of methods such as call patching, SMS texting and email integration to ensure that your customers have all of their queries answered in a friendly and professional manner. Our expert call agents work across all communication channels 24/7 365 days a year, ensuring your customers’ queries are never left unanswered. For more information on how we can help your business grow, get in contact with us with today.