This article about call handling was originally posted on www.callcare247.com by Gemma Harding on September 6th, 2017.
While standard business hours are typically 9 till 5, an increasing number of businesses are now offering 24-hour care to their customers. For product based businesses in particular, round the clock call answering provides a direct route to support. Enabling customers to get the answers they need long after the offices of competitors have closed.
Whether it’s the quest for greater customer satisfaction or reputation building that’s making you consider a 24-hour service. There’s no doubt that the number of businesses providing after hours support is on the rise. But do customers really want to speak to businesses 24/7, and ultimately is 24-hour care really necessary?
We explore the facts behind 24-hour call answering so you can decide whether it’s the right step for you, your company and your customers.
In the ‘information age’ it’s no wonder consumers everywhere expect support from the brands they buy from 24 hours a day, 7 days a week.
The customer service industry has undergone something of an evolution in recent years, and with technology at its forefront, the customer experience has been improved in more ways than one…Read more.
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