Partners

For our Telephony System, CallPageboy Call Centre have partnered with “Interactive Intelligence CIC” for over 8 years. A best in class call centre product that allows us to meet your customers preferred communication style via Inbound or Outbound

• Phone
• Email
• SMS
• Social Media
• Chat

A highly flexible and scalable solution that incorporates:

• Multichannel Routing
• Voice Self Service
• Real Time & Historical Reporting
• Workforce Optimisation
• Outbound Dialling
• CRM & UC Integrations

CallScripter is an intuitive Agent Scripting application designed for and used by contact centres all over the world.

The CallScripter software provides our own in house scripting team with the necessary features to design highly customisable agent desktop solutions and scripts that meet our / your exact business requirements. Reduced call handling times, increasing first call resolution, ensuring compliance, and best practice are some of the ways in which Callscripter has allowed us to deliver service in a consistent and highly professional manner to our clients.

CallScripter is designed to meet the demands of today’s dynamic contact centres and is one of the most comprehensive solutions on the market. Whether your focus is on Sales, Customer Services.

Retention, Collections, Telemarketing or Fundraising, CallPageboy and CallScripter will provide you with the toolkit to revolutionise your customer communications.

Salesforce is a world renowned Customer Relationship Management System.

CallPageboy Call Centre partnered with Salesforce in 2012 for our own in house sales and marketing department.

Since then over the last recent years, our service provision has gone on to include the integration of our customers Salesforce account in the delivery of service.

CallPageboy Call Centre has been using SAP Business One for over 10 years. It allows us to manage every single aspect of our customer accounts, to include integration with our Telephony and Call Scripting software to ensure clear and transparent billing and reporting.

CallPageboy Call Centre is a member of the Customer Contact Management Association.

The mission of the CCMA is - To promote and give recognition to the contact centre management profession; to actively promote continuous professional development of contact centre professionals; to provide a forum for knowledge sharing and networking across the industry.

Main Objectives:

• Promote the profession and recognition of contact centre management in its wider interpretation (directors, managers, supervisors, trainers, team leaders, etc).
• Provide members with access to formal and informal education.
• Provide regular member events for the benefit of the membership and for the provision and exchange of information and adoption of best practice.
• Promote communication between call centre product and service vendors and end users.

As part of our Agent Review and Performance programme our QA department use the best in class solution - Scorebuddy.

Scorebuddy reduces agent review times, increases agent engagement and drives improvement in quality and customer satisfaction.